Effective Date: September 25, 2026
Last Updated: September 25, 2026

At Pro Web Design (accessible from https://www.prowebdesign.my), owned and operated by Pro Web Design Enterprise, protecting your personal privacy and maintaining data transparency are among our top priorities.

This Privacy Policy document explains how we collect, use, process, store, disclose, and safeguard your personal data with reference to the Personal Data Protection Act 2010 of Malaysia, as amended. This notice describes our general practices; any project-specific processing requirements should also be recorded in the relevant agreement.

1. Data Controller

Pro Web Design Enterprise operates as the Data Controller responsible for the processing of your personal information collected through this website, our communication channels, and client engagements.

2. Information We Collect

We may collect personal identification and business information from you in various ways, including when you visit our website, submit a contact form, request a quote, engage our web development services, or communicate with us via phone, WhatsApp, or email:

  • Contact & Identity Details: Name, business/company name, email address, telephone/WhatsApp number, postal/billing address.
  • Project & Business Information: Domain names, website specifications, content assets, branding files, project briefs, and payment transaction references.
  • Technical & Log Data: Internet Protocol (IP) address, browser type, operating system, referring/exit pages, access timestamps, and device identifiers collected automatically through server logs.
  • Cookies & Usage Data: Pages viewed, time spent on site, navigation paths, and user interface preferences.

3. Purpose of Processing Personal Data

We process your personal information strictly for legitimate commercial and operational purposes, including:

  • Service Delivery: Designing, developing, launching, and maintaining websites, eCommerce platforms, and custom digital systems requested by you.
  • Communications & Customer Support: Answering inquiries, providing consultations, sending project progress updates, and offering ongoing technical support.
  • Financial Invoicing & Administration: Issuing quotations, tax invoices, processing payments, and maintaining business accounting records.
  • Domain & Infrastructure Setup: Assisting in registrar domain configurations, SSL issuance, and DNS record routing.
  • Website Optimization & Security: Monitoring website health, detecting and preventing cyber threats, preventing spam, and enhancing overall user experience.
  • Legal Compliance: Fulfilling statutory obligations and regulatory requirements under Malaysian law.

4. Legal Basis for Processing (PDPA 2010)

Under the Malaysian PDPA 2010, we process your personal data based on:

  • Consent: Consent where required for the specified purpose. Submitting an enquiry is not consent to unrelated marketing.
  • Contractual Necessity: Processing necessary for the performance and execution of a web design contract or commercial agreement.
  • Security-related processing: Relevant technical data may be processed for security purposes where permitted by applicable law; this is not a blanket legal basis for unrelated processing.
  • Legal Obligations: Compliance with applicable laws, tax regulations, and lawful authority directives.

5. Disclosure & Sharing of Information

We do NOT sell, rent, trade, or monetize your personal data to third parties under any circumstances.

We may only disclose relevant information to trusted third-party service partners under strict confidentiality obligations solely to provide our services:

  • Domain Registrars & Web Hosting Providers: Accredited domain registries (e.g. MYNIC for .my domains, ICANN registrars) and data center hosting facilities.
  • Payment Gateway Processors: Secure financial institutions and payment gateways to verify transactions.
  • Legal & Regulatory Authorities: Where strictly required by Malaysian law, court order, or official governmental request.

6. Data Security Measures

We use HTTPS and access controls and take reasonable technical and organisational steps to protect personal data. No internet transmission or storage method is completely secure. Security incidents will be assessed and handled in accordance with applicable obligations.

7. Data Retention Period

We retain personal information only for as long as necessary to fulfill the specific purposes outlined in this policy, satisfy active client contracts, resolve disputes, and comply with Malaysian statutory accounting and tax retention periods (typically 7 years for financial records).

8. Cookies and Tracking Technologies

Our website utilizes cookies (small text files stored on your device) to enhance user navigation and analyze traffic patterns:

  • Essential Cookies: Required for fundamental site functions, security checks, and form submissions.
  • Optional technologies: If analytics or marketing tools are enabled, their data collection should be disclosed and any required consent obtained. This notice does not confirm that a particular analytics provider is currently installed.

You can choose to disable cookies through your browser settings, although certain features of the website may function with limited capability.

9. Your Rights Under Malaysian PDPA 2010

As a data subject under the Personal Data Protection Act 2010, you have the right to:

  • Right of Access: Request a copy of your personal data held in our records.
  • Right of Correction: Request correction or updating of inaccurate, incomplete, or outdated personal information.
  • Right to Withdraw Consent: Withdraw consent previously granted for specific marketing or data processing activities.
  • Right to Limit Processing: Request restrictions on how your data is used for non-essential purposes.

10. Third-Party Websites

Our website may contain links to external websites, social media networks, or client showcases. We have no control over and assume no responsibility for the privacy practices, content, or policies of any external third-party sites.

11. Changes to This Privacy Policy

Pro Web Design reserves the right to update or modify this Privacy Policy at any time. Any changes will be published directly on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.

12. Contact Us / Data Privacy Inquiries

If you have any questions, requests, or concerns regarding this Privacy Policy or wish to exercise your data rights, please contact us using the contact details below at: